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Return Policy

We want you to be completely satisfied. Review our return and refund process below.

Last Updated: January 15, 2025  —  Questions? contact@getVitaReset.com

1. Our Commitment to You

At VitaReset Research, we are committed to your satisfaction. We stand behind the quality of our product. If you are not completely satisfied with your purchase, we encourage you to contact our customer support team so we can work toward a resolution.

Please read this policy carefully before initiating a return. All returns are subject to the terms outlined below.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within the timeframe specified at the time of purchase (please refer to your original purchase confirmation for specific guarantee terms).
  • You must contact our customer support team to obtain a Return Merchandise Authorization (RMA) number before sending any items back.
  • Items returned without prior authorization may not be accepted.
  • The product must have been purchased directly through an authorized affiliate link connected to our official supplier.

Please note: individual results from skincare supplements may vary. Not achieving a specific appearance outcome does not automatically constitute a defective product. However, our team will work with you to address any concerns.

3. How to Initiate a Return

  1. Contact our customer support team at contact@getVitaReset.com or by phone at +1 (323) 237-8559.
  2. Provide your order number, the product name, and the reason for your return request.
  3. Our team will review your request and respond with instructions, including your RMA number if approved.
  4. Ship the product back to the address provided by our support team using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error or a damaged item.
  5. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Process

If your return is approved, a refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Partial refunds may be granted in certain circumstances, such as when only a portion of an order is returned. Shipping charges are generally non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@getVitaReset.com. Please include:

  • Your order number
  • A clear photograph of the damaged packaging and product
  • A brief description of the issue

We will arrange a replacement shipment or issue a refund for confirmed damage or defects at no additional cost to you.

6. Non-Returnable Items

The following are generally not eligible for return:

  • Products purchased from unauthorized third-party sellers
  • Products returned after the specified return window has expired
  • Products returned without prior authorization (RMA number)
  • Products that have been tampered with or appear misused

7. Contact Information

For all return and refund inquiries, please contact our team: